Shipping
Once received, orders can take anywhere from one to four weeks for shipping. In most instances processing and shipping take less than one week but depending on size, color, and stock availability please allow for the longer time frame.
You will be notified via e-mail when updates on your order have occurred, i.e.-- receiving and shipping.
If in the event that a problem occurs with your order you will be immediately notified via e-mail or phone.
Orders are shipped through USPS via First Class and Priority depending on weight. Items are shipped securely and carefully.
Special Shipping Notice
Store.DragonCon.net does not process orders for a period of time each year, because of Dragon*Con.
2010 Black Out Period: August 20, 2010 (5pm EST) - September 21, 2010 (9am EST)
RETURNS
In the event that an item does not meet your expectations, (Too big, small, wrong color, etc.), you must contact us via our Contact Page within one week of receiving your order. Please include the following information:
Name:
E-mail:
Item Description: (Can be found on your packing slip)
Problem with Order:
Please Note:
We do not offer refunds for memberships. If you can’t attend Dragon*Con after you’ve pre-registered you may transfer your membership to another person. This notice of transfer must be in writing and have the signatures of both the original member and the new member; click here for our transfer form in Word.doc format or click here for the .pdf Adobe Acrobat version.
There will be a $20 transfer fee.
We’d prefer to receive these in advance, but we know that sometimes things crop up on short notice. Therefore, we will accept membership transfers at-the-door; please see our "Solutions" Desk in the registration area. Also, Eternal Memberships are not transferable.
Please note that memberships cannot be transferred forward to the following year.
After receiving this information our department will contact you with return instructions and/or options for your query.
Store.DragonCon.org reserves the right to change this information at any time without notice.
