Once received, orders can take anywhere from one to four weeks for shipping. In most instances processing and shipping take less than one week but depending on size, color, and stock availability please allow for the longer time frame.
You will be notified via e-mail when updates on your order have occurred, i.e.-- receiving and shipping.
If in the event that a problem occurs with your order you will be immediately notified via e-mail or phone.
Orders are shipped through USPS via First Class and Priority depending on weight. Items are shipped securely and carefully.
Special Shipping Notice
Store.DragonCon.net does not process orders, for physical items that need to be shipped, for a period of time each year, because of Dragon*Con.
2013 Black Out Period: August 16, 2013 (5pm EST) - September 16, 2011 (9am EST)
In the event that an item does not meet your expectations, (Too big, small, wrong color, etc.), you must contact us via our Contact Page within one week of receiving your order. Please include the following information:
Item Description: (Can be found on your packing slip)
Problem with Order:
-- Dragon*Con memberships are non-refundable and non transferable.
-- Dragon*Con memberships cannot be transferred forward to the following year.
After receiving this information our department will contact you with return instructions and/or options for your query.
Store.DragonCon.org reserves the right to change this information at any time without notice.